Pricing · AUD, excluding GST
A monthly fee, and one rate card
Three things make up the bill: a monthly fee for the system, sized to your team; $15.00 a month for each agent activated in PhoneUs; and calls, messages and phone numbers at the rate card below, which is the same whatever size you are.
Every plan is the same system with the same features. What changes is how many people it is built to carry.
Small
Up to 15 agents
For a business where the phone is part of the day rather than all of it — a front desk, a clinic reception, a trade or professional office answering one or two numbers.
$209 / month
With 10 agents: $359 a month, before calls.
- Each activated agent
- $15.00 / mo
- Calls and SMS
- Rate card
Medium
16 – 50 agents
For a team whose day is the phone — a service, accounts or collections desk with several queues and menus, a supervisor keeping an eye on the floor, and regular texts to customers.
$489 / month
With 30 agents: $939 a month, before calls.
- Each activated agent
- $15.00 / mo
- Calls and SMS
- Rate card
Large
51 – 150 agents
For a contact centre — queues busy from open to close, several teams and supervisors, and messaging at volume.
$949 / month
With 100 agents: $2,449 a month, before calls.
- Each activated agent
- $15.00 / mo
- Calls and SMS
- Rate card
What the fee pays for: your own deployment, sized for your team, kept patched and backed up, every update as it ships, and support from the people who built it. Calls, messages and phone numbers are charged separately, at the rate card.
More than 150 agents is priced to suit. Talk to us.
Rate card · AUD, excluding GST
One rate card for every size
A Small deployment pays the same per minute as a Large one. Call rates are all-in: the line, your agent's app and the bridge that connects them, as one number.
| Item | Unit | Rate |
|---|---|---|
| Calls in | ||
| To a local number Geographic numbers, e.g. 07 3xxx xxxx | min | $0.05/ min |
| To a mobile number | min | $0.14/ min |
| To an 1800 number Free for the caller | min | $0.05/ min |
| To a 13 or 1300 number The caller pays a local call | min | On request |
| Calls out | ||
| To Australian landlines | min | $0.08/ min |
| To Australian mobiles | min | $0.20/ min |
| To 13, 1300 and 1800 numbers | min | On request |
| International By destination | min | On request |
| On a call | ||
| Each extra person A colleague or anybody else you add, for as long as they are on | person · min | $0.02/ person · min |
| Phone numbers | ||
| Local number | month | $6.00/ month |
| Mobile number | month | $16.55/ month |
| 1800 number | month | $40.00/ month |
| 13 or 1300 number Including porting one you already have | month | On request |
| Recording | ||
| Recording Per minute recorded | min | $0.01/ min |
| Storage Per 1,000 minutes kept, each month | 1,000 min · mo | $1.20/ 1,000 min · mo |
| SMS | ||
| To Australian mobiles Per segment · up to 50,000 a month | segment | $0.08/ segment |
| Volume 50,000+ · 500,000+ · 1,000,000+ a month | segment | $0.05 · $0.04 · $0.035 |
| Replies received | message | Included |
All prices in Australian dollars and exclude GST. Your rates are fixed for your 12-month term. If they are going to change at renewal, we tell you first.
The terms
- A 12-month minimum
- Every plan starts with a 12-month term.
- 30 days' notice after that
- Once the minimum term is over, you can leave at any time. It ends 30 days after you tell us.
- Rates fixed for the term
- The prices on this page hold for your whole 12-month term. If they are going to change at renewal, we tell you first.
- Agents you can switch off
- $15.00 a month is for each agent activated in PhoneUs. Deactivate somebody who has left and they stop counting.
- Your data when you go
- Your customers, contacts, notes and call history are exported free, whenever you ask. Call recordings are quoted, because the job depends on how many you keep: a year of a small office's is quick, seven years of a busy contact centre's is not.
Or call 1300 845 293 or email sales@phoneus.com.au.